Privacy Policy

Effective Date: March 2, 2026

GotBooked.ai, operated by F.M.A. Congresses Inc. (doing business as “GotBooked.ai”) (“Company,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you use our AI receptionist service or interact with our website.

Quick summary: We collect only what we need to provide the service (calls, texts, scheduling). We do not sell personal information. We send SMS messages only for transactional customer care purposes related to a caller’s inquiry or appointment.

1. Information We Collect

From Clients (Business Subscribers)

Business name, address, phone number, and email
Payment and billing information
Business details such as services offered, pricing, FAQs, and scheduling preferences
Calendar and CRM integration data
Account credentials or authorization tokens for third-party integrations (where applicable)

From Callers (End Users)

Phone number (via caller ID)
Name, email, and other information you provide during a call or via text
Call recordings and transcripts (where enabled)
Text message content
Appointment details and scheduling preferences

Automatically Collected (Website / Service)

IP address, browser type, and device information when visiting our website
Call metadata (duration, time, status)
Cookies and analytics data on our website

Important Notes

We do not knowingly collect sensitive information unless required for service delivery and provided by you.
Clients control what business information they configure for their AI receptionist to use.

2. How We Use Your Information

To provide and operate our AI receptionist service
To answer calls, qualify leads, book appointments, and send text messages on behalf of our Clients
To process payments and manage subscriptions
To improve service quality, reliability, and customer experience
To send service-related communications (billing alerts, onboarding updates, security notices)
To comply with legal obligations and enforce our terms

3. SMS and Text Messaging

When you interact with a business that uses GotBooked.ai, you may receive text messages related to your inquiry, appointment, or follow-up you requested.

Transactional Customer Care Messaging: This SMS program is a transactional customer care messaging program. Messages are sent only in response to a caller’s request for appointment details, confirmations, reminders, rescheduling information, or information requested during a call. We do not send unsolicited marketing or promotional text messages to callers.

How consent is collected

Verbal consent during a phone call: if you request information via text (or ask for appointment details by text), our AI receptionist confirms consent before sending SMS (for example: “Would you like me to send that information to you by text message?”).
Inbound text initiation: you may also initiate a text conversation by texting the business number directly.

Program details

Message frequency varies based on your interaction
Message and data rates may apply
Reply STOP at any time to opt out of text messages
Reply HELP for assistance
Consent to receive SMS messages is not a condition of purchase.

We do not sell, share, or use phone numbers or SMS content for advertising or marketing purposes. Phone numbers and SMS opt-in data are never shared with third parties for their marketing use.

4. Call Recording and Transcription

Calls handled by our AI receptionist may be recorded and transcribed for service delivery, quality assurance, and dispute resolution. Call recordings are stored securely and are accessible only to the subscribing Client and authorized GotBooked.ai personnel.

Recordings are retained for a period of 90 days unless a longer retention period is required by the Client or by law.

5. Data Sharing

We do not sell your personal information to third parties. We may share information in the following circumstances:

With Clients: Caller information, call recordings, transcripts, and booking details are shared with the business you contacted
Service Providers: We use third-party services for telephony (e.g., Twilio), hosting, payment processing, CRM integration, and analytics. These providers process data only as necessary to deliver our service
Legal Compliance: We may disclose information when required by law, court order, or to protect the rights and safety of our company, clients, or the public

6. Data Security

We implement industry-standard security measures to protect your data, including:

TLS encryption for data transmission
Encrypted storage for sensitive data at rest (where applicable)
Access controls limiting data access to authorized personnel
Security monitoring and least-privilege permissions

While we take reasonable measures to protect your information, no system is completely secure. We cannot guarantee absolute security.

7. Data Retention

Client account data is retained for the duration of the subscription and for 30 days after cancellation
Call recordings are retained for 90 days unless otherwise agreed
Text message logs are retained for 90 days
Payment records are retained as required by applicable tax and financial regulations

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of text message communications (reply STOP)
Withdraw consent for data processing where applicable

To exercise these rights, contact us using the information in Section 13.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website but will not impact phone or SMS services.

11. International Data Transfers

Our company is based in Canada, and our services may involve data processing in both Canada and the United States. By using our services, you consent to the transfer and processing of your information in these jurisdictions. We take reasonable steps to ensure transfers comply with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

F.M.A. Congresses Inc. (d/b/a GotBooked.ai)
152 Rue Berlioz
Verdun, QC H3E 1K5
Canada
Phone: +1 (302) 956-1068

Related links: Privacy Policy · Terms & Conditions